This Privacy Policy explains how Vegas Hero, operated by Win Top Ltd, collects, uses, stores, and protects your personal data. It applies to all players accessing our web platform, including those residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also receive data from payment gateways and identity verification services — for example, confirmation that a card belongs to you or that your identity documents are valid. We collect only what is genuinely needed to operate your account safely and compliantly.

We may also share limited data with external parties in strictly defined circumstances. Payment processors need transaction data to authorise your deposits and withdrawals. Identity verification providers receive the details required to confirm who you are. Regulatory and licensing authorities may request records where we are legally obliged to provide them. We do not sell your data or share it for commercial purposes unrelated to your account.

How We Protect Your Data and Your Rights

All data transmitted between your browser and our platform is protected using 256-bit SSL encryption. Your personal information is held on secure servers with restricted internal access — only staff with a legitimate operational need can view your records, and those individuals are bound by confidentiality obligations. We apply these protections consistently to all accounts, including those held by players in the UK.

You have the right to access the personal data we hold about you, request corrections if anything is inaccurate, or ask us to remove your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our website. We will respond within a reasonable timeframe and, where we cannot fulfil a request immediately, we will explain why.

When an account is closed or becomes inactive, we retain your data for as long as required under our licensing conditions and applicable financial regulations. This is typically several years following closure, after which records are securely deleted or anonymised. We do not hold data for longer than necessary.

If we make material changes to this Privacy Policy, we will notify you through your registered account or by a prominent notice on our web platform before the changes take effect. Continued use of the platform following such notice constitutes acknowledgement of the updated terms. We encourage you to review this page periodically so you remain informed about how your data is handled.

If you have any concerns about how we process your data and feel they have not been adequately addressed through our support channels, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.